Refund policy
Return & Refund Policy
At Linfay, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Please note that some items may not be eligible for return due to hygiene or safety reasons.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the order.
Include photos of the item and packaging so we can resolve the issue quickly.
We will offer either a replacement or a refund depending on the situation.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us and our support team will assist you.
Email: linfaybusiness@outloock.com